Hereinafter, the General Conditions of Sale (hereinafter, "GCS") of the contractual relationship that has as its object the purchase and sale of products offered from the web page www.iguanacustom.com owned by IGUANA BIKER WORLD, S.L. (hereinafter, "IGUANA CUSTOM") and the natural persons or legal entities that purchase products from this web page. (hereinafter, "IGUANA CUSTOM"), with address CTRA de Agost, 83-85 Nave A - San Vicente del Raspeig 03690 - Alicante, and the natural or legal persons (hereinafter, "client") who express their wish to purchase said products by means of the request made via Internet, through this web site. The customer's request constitutes the particular conditions to which these GCS are associated, which the customer must consult prior to the purchase of the product. The customer will be exposed through the website www.igunacustom.com these GCS, to read, print, file and accept, the customer can not buy the product without such consultation has taken place. The customer will always have these GCS in a visible and freely accessible place on the website. The present GCS together with the request for the specific products made by the client imply the formalization of the contract of sale between IGUANA CUSTOM and the client, who affirms that:
a) To have read, understood and accepted the present General Conditions of Contract.
b) That he/she is a person of legal age and with full capacity to contract.
Applicable legislation and alteration of the General Terms and Conditions of Business
The present GCS are subject to the provisions of Law 7/1998, of 13 April, on General Contracting Conditions, Law 26/1984, of 19 July, General Law for the Defence of Consumers and Users, Royal Decree 1906/1999, of 17 December 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data, Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade and Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce. IGUANA CUSTOM reserves the right to modify the present GCS at any time, without the need to communicate it previously to the client, who in any case, is the only responsible for reviewing them as a previous and indispensable requirement for the acquisition of any product available through the web page IGUANA CUSTOM. In any case, the GCS that were exposed on the website at the time the customer acquires the corresponding products will be considered as valid and applicable.
Information about the products offered for sale
The descriptions of the products offered by IGUANA CUSTOM on its website are based on the information provided by the brands and/or suppliers of the products. All the data included in each product description and/or in its photograph have an informative function, therefore, in case of possible errors IGUANA BIKER WORLD, S.L. commits itself to take all the measures within its reach to correct as soon as possible the referred errors or omissions after having been informed of them.
Customers may place their orders through the shop window of www.iguanacustom.com. To do so, they must guarantee that they are fully authorised to use the card or payment account provided. Only persons with the necessary legal capacity to enter into contracts relating to the type of goods and services offered on this web page may place orders with IGUANA CUSTOM. The data stored by IGUANA CUSTOM constitute the proof of all the transactions carried out between IGUANA CUSTOM and its clients. IGUANA CUSTOM will confirm to the client, by means of an email, that his order has been registered. The contractual information will be provided by IGUANA CUSTOM to the clients through its web.
The prices of the products shown are indicated with all taxes included for private customers who are from a sales area with VAT, and excluding taxes for professional customers or when the shipping address is for an area with a different tax treatment and excluding preparation and shipping costs. The shipping costs can be seen before finalizing the purchase and are shown separately. With regard to the comparative prices indicated next to the sale price, they are established using either the catalogue price supplied by the supplier or the prices established by IGUANA CUSTOM's services in one or more points of sale. In any case, IGUANA CUSTOM has the consent of the supplier to sell its products at the proposed prices. IGUANA CUSTOM reserves the right to modify these prices at any time, however, the products will be invoiced on the basis of the rates in force at the time of the registration of the orders. The products will remain the property of the supplier until the price is paid in full. IGUANA CUSTOM reserves the right to refuse any order from a customer with whom there is a dispute.
Availability of the products
The products offered in IGUANA CUSTOM are permanent. The current website of IGUANA CUSTOM does not show the real availability of the products, but only the approximate delivery times, to which the time of the chosen transport must be added. The reservation of the products by the associates will be effective at the end of the purchase process, i.e. at the time of payment. If a product is not available once the order has been placed and before the end of the shipping process of the sale in question, the customer will be informed by e-mail or telephone of the partial shipment or cancellation of the order. If the account had already been debited at the time of giving the information regarding the unavailability of the product, a refund will be made for the corresponding amounts, informing the customer about it by sending an e-mail. Once this procedure has been initiated, IGUANA CUSTOM will contact the client by email and will proceed to reimburse the amount paid by the client through the payment method used for the purchase or the one indicated at the time and as soon as possible.
In no case will items leave the IGUANA CUSTOM warehouses before full confirmation of payment by the customer unless the payment is cash on delivery, we have a variety of payment methods that can be found in the section "Payments and taxes" payment methods may vary depending on the method of shipment, shipping location or having rejected orders cash on delivery without notice.
The approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be cause for penalty. However, if it is not possible to meet the deadlines set out in the description, Iguana Custom is responsible for calling the customer and informing the situation giving the possibility of refunding the money if it is already paid.
Depending on the destination of the order, different shipping methods can be used. Each method and each destination has shipping times that are specified in the order confirmation process.
The delivery times indicated in working days (Monday to Friday) refer to the time it takes to process the order from the time it is requested until it leaves our store. From this moment, the time it takes for the order to arrive at your home depends on the shipping method selected at the time of payment.
The final delivery time of the total order will be that of the product with the longest delivery time + the shipping time of the shipping method selected at the time of payment.
In case of not being able to comply with the maximum delivery time or in case of price variation or any other circumstance that would vary the conditions set forth herein, we will contact the customer for the acceptance of the new conditions. In the case of not obtaining your consent, the order will be cancelled and if applicable, a credit will be made for the total amount of the invoice.
Iguana Custom reserves the right to use different courier companies or to change the shipping method, as long as it does not affect the price of the order and the shipping time is less than that chosen by the customer, as well as to ship partial orders without any additional cost to the customer.
In destinations where there is a customs procedure, we can not be responsible for delays caused by the processing of this institution as it does not depend on us or the courier company, but exclusively on this external control body.
Modalities of shipment
Express Courier Service to your home
Delivery time up to 48 hours, to the door of your home from the departure of our warehouses, 72 hours in the case of Balearic Islands.
Only for shipments to mainland Spain, Balearic Islands and Portugal.
Shipment via Post Office 72 hours (to be picked up at the Post Office corresponding to your Post Code).
No cash on delivery option.
For shipments to Ceuta and Melilla you have to add the days needed for customs.
Only for shipments to the Canary Islands.
Since 8 April 2022, the date of opening of our headquarters in the Canary Islands, we have implemented many improvements in both the transport service and customs costs. The new advantages that we put at your disposal are the following:
- Free transport from 100 €.
- Our shipments to the Canary Islands no longer go through customs. From now on they are made from the Canary Islands and thus avoid the usual delays due to the administrative procedures of the Canary Islands Customs.
- The sale of products from our online shop no longer have customs costs. Shipments without DUA or duties. Forget about additional costs for import duties or administrative procedures.
- Canary Islands General Indirect Tax (IGIC) included. No surprises or additional costs.
- Easier and cheaper returns and exchanges.
International shipping (from 3 to 20 days approx. depending on the country).
Deliveries to many countries (except Spain) with a shipping time that depends on the country of destination.
The most economical rate will be applied, depending on the country of destination, which may be TNT, DHL, UPS, EMS, Mail, etc..
At the entrance of the goods in the country of destination you may have to pay local taxes.
In this shipping method the weight of the products is calculated using their "international equivalent weight", instead of the "approximate weight".
Deliveries to points near your address, available in several countries in the Puntopack (Mondial Relay) network.
Delivery within 3 to 7 working days to pick up at the requested point from the departure from our warehouse.
Pick up at Iguana Custom stores
You can pick up your order in any of our stores if you made the purchase in the online store with the method 'Pick up in store' and in the order you specified in which store you want to pick it up (Alicante, Barcelona, Madrid or Valencia). In this case you do not have any shipping costs.
With the method 'Pick up in store' you have the following payment options, benefiting from a 1% discount:
You will receive a notification by e-mail
NOTE: With 'Pick up in store' we can not ensure the stock of the selected products in the online shop before you have been sent the notification that the order is ready for pick up and also after 10 days of such notification.
Free shipping costs for private customers from 50 Euros for Spain Peninsula and Balearic Islands with the following shipping methods, Punto Pack and Correos (office collection) in the Express service mode from 50 Euros applies a lower price.
Purchases over 100 Euros will be free shipping in any of the methods for mainland Spain, Balearic Islands and Canary Islands.
Shipments to the European Union will be free from 150 Euros of purchase.
Unfortunately we can not offer free shipping to: Ceuta, Melilla, Azores and countries outside the European Union.
Precautions to take into account at the time of delivery
It is up to the addressee to check the shipments on arrival, to express any observations and to make any complaints he/she deems appropriate. He/she may even refuse the package if it is likely to have been opened or if it shows clear signs of deterioration. Said observations or complaints must be sent to the transport company and to IGUANA CUSTOM. If the products delivered do not conform in nature or quality to the specifications indicated on the delivery note, the customer must, under penalty of expiry, make their claims within 14 calendar days of delivery. In case of delay, breakage or receipt of an incomplete order, the client may contact IGUANA CUSTOM through the web contact. Claims for breakage or defects arising from transport must be notified within 24 hours of receipt, otherwise claims for breakage cannot be processed.
Exchanges, returns and refunds
For more information about exchanges, returns or refunds please click on this link.
The products for sale in IGUANA CUSTOM are covered by the legal guarantee of 2 years from delivery, in accordance with the provisions of the regulations of consumers and users.
The consumer must inform IGUANA CUSTOM of the lack of conformity within two months of becoming aware of it. For any question or request for information, you can contact the IGUANA CUSTOM Customer Service through the contact email: firstname.lastname@example.org
Warranty for purchases outside the European Union
Our company is headquartered in Spain, and due to this, the warranty services we can offer are limited to this territory, in collaboration with distributors and brands that have representation in our country. For this reason, we can only cover shipping costs for warranty procedures within the European Union.
If your purchase is made from areas requiring customs procedures, or if you are outside the European Union, please note that we will not be able to process warranties with manufacturers unless you take charge of shipping the product to our facilities, assuming the shipping costs. In addition, it is crucial that you ensure the product enters free of customs duties; if the product is registered as a commercial operation, we will not be able to pick it up. Due to customs procedures, we also cannot handle returns or size changes, even if there is an error in shipping. We can manage a financial compensation between 10 and 30% if there is any error in the products. In such a situation, it may be more convenient for you to manage the warranty directly with the brand and the services they may offer in your country. It is important that you consider these aspects before making your purchase.
Furthermore, we remind you that we cannot assume responsibility in case customs procedures or your country's import regulations prevent the product from entering. It is your responsibility to ensure that there are no obstacles to receiving your product in your country. We advise you to adequately inform yourself before making your purchase to avoid inconveniences.
The fact that a product is marked on the web that it is homologated or that it carries E-mark does not guarantee that it is legal to mount it on the bike, nor that it complies with the regulations of the technical inspection... as it depends on how it is installed, in which vehicle it is installed, who installs it, in which country it is installed, the year of the vehicle, it is the responsibility of the CUSTOMER to ensure the validity of the product, for it has 14 calendar days for the withdrawal of the purchase, After this time IGUANA CUSTOM is not responsible for the possibility that the product can not be carried on the bike legally or the legalization of the same, for more information on the approvals is advisable to contact an engineer or technical inspection companies in your country or your area.
Professionals adhering to the B2B professional tariff
- Product returns will not be accepted
- In the event that a return is accepted, the amount will not be refunded, a voucher will be applied discounting a restocking fee of 15% of the value of the product.
- Acceptance of this rate excludes free size exchange, free shipping costs and free returns.
Modification of the general conditions of sale
In case of transfer of the files by transfer of activity to a third party, IGUANA CUSTOM undertakes to inform the user of the website beforehand. IGUANA CUSTOM reserves the right to modify the general conditions of sale. In the event that one of the terms of the general conditions of sale is declared illegal or unenforceable by a court decision, the other provisions shall remain in force.
Jurisdiction and Jurisdiction
These General Conditions are governed by Spanish law. "The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile."