General Terms and Conditions of Sale


Hereinafter, the General Conditions of Sale (hereinafter, "GCS") of the contractual relationship that has as its object the purchase and sale of products offered from the web page owned by IGUANA BIKER WORLD, S.L. (hereinafter, "IGUANA CUSTOM") and the natural persons or legal entities that purchase products from this web page. (hereinafter, "IGUANA CUSTOM"), with address CTRA de Agost, 83-85 Nave A - San Vicente del Raspeig 03690 - Alicante, and the natural or legal persons (hereinafter, "client") who express their wish to purchase said products by means of the request made via Internet, through this web site. The customer's request constitutes the particular conditions to which these GCS are associated, which the customer must consult prior to the purchase of the product. The customer will be exposed through the website these GCS, to read, print, file and accept, the customer can not buy the product without such consultation has taken place. The customer will always have these GCS in a visible and freely accessible place on the website. The present GCS together with the request for the specific products made by the client imply the formalization of the contract of sale between IGUANA CUSTOM and the client, who affirms that:

a) To have read, understood and accepted the present General Conditions of Contract.

b) That he/she is a person of legal age and with full capacity to contract.

Applicable legislation and alteration of the General Terms and Conditions of Business

The present GCS are subject to the provisions of Law 7/1998, of 13 April, on General Contracting Conditions, Law 26/1984, of 19 July, General Law for the Defence of Consumers and Users, Royal Decree 1906/1999, of 17 December 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data, Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade and Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce. IGUANA CUSTOM reserves the right to modify the present GCS at any time, without the need to communicate it previously to the client, who in any case, is the only responsible for reviewing them as a previous and indispensable requirement for the acquisition of any product available through the web page IGUANA CUSTOM. In any case, the GCS that were exposed on the website at the time the customer acquires the corresponding products will be considered as valid and applicable.

Information about the products offered for sale

The descriptions of the products offered by IGUANA CUSTOM on its website are based on the information provided by the brands and/or suppliers of the products. All the data included in each product description and/or in its photograph have an informative function, therefore, in case of possible errors IGUANA BIKER WORLD, S.L. commits itself to take all the measures within its reach to correct as soon as possible the referred errors or omissions after having been informed of them.


Customers may place their orders through the shop window of To do so, they must guarantee that they are fully authorised to use the card or payment account provided. Only persons with the necessary legal capacity to enter into contracts relating to the type of goods and services offered on this web page may place orders with IGUANA CUSTOM. The data stored by IGUANA CUSTOM constitute the proof of all the transactions carried out between IGUANA CUSTOM and its clients. IGUANA CUSTOM will confirm to the client, by means of an email, that his order has been registered. The contractual information will be provided by IGUANA CUSTOM to the clients through its web.


The prices of the products shown are indicated with all taxes included for private customers who are from a sales area with VAT, and excluding taxes for professional customers or when the shipping address is for an area with a different tax treatment and excluding preparation and shipping costs. The shipping costs can be seen before finalizing the purchase and are shown separately. With regard to the comparative prices indicated next to the sale price, they are established using either the catalogue price supplied by the supplier or the prices established by IGUANA CUSTOM's services in one or more points of sale. In any case, IGUANA CUSTOM has the consent of the supplier to sell its products at the proposed prices. IGUANA CUSTOM reserves the right to modify these prices at any time, however, the products will be invoiced on the basis of the rates in force at the time of the registration of the orders. The products will remain the property of the supplier until the price is paid in full. IGUANA CUSTOM reserves the right to refuse any order from a customer with whom there is a dispute.

Availability of the products

The products offered in IGUANA CUSTOM are permanent. The current website of IGUANA CUSTOM does not show the real availability of the products, but only the approximate delivery times, to which the time of the chosen transport must be added. The reservation of the products by the associates will be effective at the end of the purchase process, i.e. at the time of payment. If a product is not available once the order has been placed and before the end of the shipping process of the sale in question, the customer will be informed by e-mail or telephone of the partial shipment or cancellation of the order. If the account had already been debited at the time of giving the information regarding the unavailability of the product, a refund will be made for the corresponding amounts, informing the customer about it by sending an e-mail. Once this procedure has been initiated, IGUANA CUSTOM will contact the client by email and will proceed to reimburse the amount paid by the client through the payment method used for the purchase or the one indicated at the time and as soon as possible.


In no case will items leave the IGUANA CUSTOM warehouses before full confirmation of payment by the customer unless the payment is cash on delivery, we have a variety of payment methods that can be found in the section "Payments and taxes" payment methods may vary depending on the method of shipment, shipping location or having rejected orders cash on delivery without notice.

Delivery times

The approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be cause for penalty. However, if it is not possible to meet the deadlines set out in the description, Iguana Custom is responsible for calling the customer and informing the situation giving the possibility of refunding the money if it is already paid.

Depending on the destination of the order, different shipping methods can be used. Each method and each destination has shipping times that are specified in the order confirmation process.

The delivery times indicated in working days (Monday to Friday) refer to the time it takes to process the order from the time it is requested until it leaves our store. From this moment, the time it takes for the order to arrive at your home depends on the shipping method selected at the time of payment.

The final delivery time of the total order will be that of the product with the longest delivery time + the shipping time of the shipping method selected at the time of payment.

In case of not being able to comply with the maximum delivery time or in case of price variation or any other circumstance that would vary the conditions set forth herein, we will contact the customer for the acceptance of the new conditions. In the case of not obtaining your consent, the order will be cancelled and if applicable, a credit will be made for the total amount of the invoice.

Iguana Custom reserves the right to use different courier companies or to change the shipping method, as long as it does not affect the price of the order and the shipping time is less than that chosen by the customer, as well as to ship partial orders without any additional cost to the customer.

In destinations where there is a customs procedure, we can not be responsible for delays caused by the processing of this institution as it does not depend on us or the courier company, but exclusively on this external control body.

Modalities of shipment

Express Courier Service to your home

Delivery time up to 48 hours, to the door of your home from the departure of our warehouses, 72 hours in the case of Balearic Islands.

Only for shipments to mainland Spain, Balearic Islands and Portugal.


Shipment via Post Office 72 hours (to be picked up at the Post Office corresponding to your Post Code).

No cash on delivery option.

For shipments to the Canary Islands, Ceuta and Melilla you have to add the days needed for customs.

Only for shipments to the Canary Islands.

For shipments to the Canary Islands VAT (21%) will not be included in the cost of the order, but the customs system will apply the corresponding tax charges on receipt of the order. We can not determine the amount of taxes to be paid by the customer to receive your order as it depends on the Canary Islands General Indirect Tax (IGIC) and Customs of the Canary Islands. As a guideline, and in no case definitive, the authorities usually charge between 15 and 30 € for import duties and customs administrative procedures, in addition to the percentage corresponding to the IGIC (Canary Islands General Indirect Tax). (We are not responsible for any possible variations made by Customs without prior notice).

International shipping (from 3 to 20 days approx. depending on the country).

Deliveries to many countries (except Spain) with a shipping time that depends on the country of destination.

The most economical rate will be applied, depending on the country of destination, which may be TNT, DHL, UPS, EMS, Mail, etc..

At the entrance of the goods in the country of destination you may have to pay local taxes.

In this shipping method the weight of the products is calculated using their "international equivalent weight", instead of the "approximate weight".


Deliveries to points near your address, available in several countries in the Puntopack (Mondial Relay) network.

Delivery within 3 to 7 working days to pick up at the requested point from the departure from our warehouse.

Pick up at Iguana Custom stores

You can pick up your order in any of our stores if you made the purchase in the online store with the method 'Pick up in store' and in the order you specified in which store you want to pick it up (Alicante, Barcelona, Madrid or Valencia). In this case you do not have any shipping costs.

With the method 'Pick up in store' you have the following payment options, benefiting from a 1% discount:

You will receive a notification by e-mail

NOTE: With 'Pick up in store' we can not ensure the stock of the selected products in the online shop before you have been sent the notification that the order is ready for pick up and also after 10 days of such notification.

Free shipping

Free shipping costs for private customers from 50 Euros for Spain Peninsula and Balearic Islands with the following shipping methods, Punto Pack and Correos (office collection) in the Express service mode from 50 Euros applies a lower price.

Purchases over 100 Euros will be free shipping in any of the methods for mainland Spain and the Balearic Islands.

Shipments to the European Union will be free from 150 Euros of purchase.

Unfortunately we can not offer free shipping to: Canary Islands, Ceuta, Melilla, Azores and countries outside the European Union.

Precautions to take into account at the time of delivery

It is up to the addressee to check the shipments on arrival, to express any observations and to make any complaints he/she deems appropriate. He/she may even refuse the package if it is likely to have been opened or if it shows clear signs of deterioration. Said observations or complaints must be sent to the transport company and to IGUANA CUSTOM. If the products delivered do not conform in nature or quality to the specifications indicated on the delivery note, the customer must, under penalty of expiry, make their claims within 14 calendar days of delivery. In case of delay, breakage or receipt of an incomplete order, the client may contact IGUANA CUSTOM through the web contact. Claims for breakage or defects arising from transport must be notified within 24 hours of receipt, otherwise claims for breakage cannot be processed.

Returns or Exchanges

The purchased products may be returned within 30 calendar days of receipt, the product must arrive at our facilities within these 30 days. We have different cases for returns or expenses and each with its own characteristics.

Free size change

You have the option of free size exchange, for the same product in a different size. Only in Spain Peninsular or Balearic Islands) with the following operation.

- You must access your customer account and in the orders section you can process the return, here you can indicate the new size desired along with the type of return you have chosen and you will receive a confirmation of the return (with a return number).

- Then you must take out the return label at the following link

- Pack the product as you received it in a double box and without damaging the original packaging of the product, include inside the Return number along with a note expressing the desired change and deposit it in the PuntoPack of your choice.

- Once received (between 3 and 12 days), it will be checked that the product is in perfect condition and the new size will be sent to the nearest PuntoPack to your customer address, if you want another PuntoPack you must indicate it in the return.

Why PuntoPack? How long does it take to make an exchange? Can I do it faster?

We have chosen PuntoPack because it is a comfortable operation for the customer, you can manage the label directly, you do not have to wait at home to pick up the package, you just have to go to the thousands of collection points, it is fast and convenient, but it is a little slow.

The total process can take between 7 and 20 days depending on the collection days of your Puntopack.

Of course you can speed up this process in two ways:

1 - We can process the size exchange with Express courier with collection and home delivery at a cost of €7, just indicate this preference when processing the return.

2 - You can process the return and buy the new size, when the return arrives you will receive a refund of the product (only if you have purchased the same product in a different size), you can even have the two sizes simultaneously in your possession to decide better and then return for free by Puntopack the one that does not fit you.

Free Return or Free Product Exchange.

Now we have the option to return any product for free, only from mainland Spain or Balearic Islands, provided that the amount of the returned products are left in your customer account for future purchases.

To benefit from this option the way is as follows:

- Request the return in your customer account indicating that you want to accumulate the amount in your customer account, shortly after you will receive confirmation with your return number.

- Then you must take out the return label in the following link

- Pack the product as you received it in double box and without damaging the original packaging of the product, include inside the Return number along with a note stating that you want to return the product leaving the amount in your account for future purchases and deposit it in the PuntoPack of your choice.

- Once received (between 3 and 12 days), it will be checked that the product is in perfect condition and a voucher will be charged to your account with the amount of the returned product, so you can order the product or products that suits you.

Why PuntoPack, can I do it faster?

We have chosen PuntoPack because it is a comfortable operation for the customer, you can manage the label directly, you do not have to wait at home to pick up the package, you just have to go to the thousands of collection points, it is fast and convenient, but it is a little slow.

The total process can take between 3 and 15 days depending on the collection days of your Puntopack.

Of course you can speed up this process in two ways:

1 - We can process the collection with Express courier to your home at a cost of 7 euros, just indicate this preference when processing the return.

2 - You can process the return and purchase the new items indicating in the order that you have a return in progress, if this purchase is later and of an amount equal to or greater than the return, a refund of the products will be issued without charging the cost of return.

Return with Refund or Withdrawal.

Of course you can return your products within 30 calendar days of receipt, counting that the product must reach our facilities within this period, to exercise your right of withdrawal and recover the money for the products, under the following conditions.

- The products must meet the conditions described below, taking care of the packaging.

- The first thing to do is to register the return in your customer account, in order to receive your return number.

- You must send the products by your means to the address on the invoice or deposit them in one of our network of Tiendas Iguana Custom, with a copy of the return number or invoice, indicating that the refund is requested. (This will always be refunded in the same way that has been paid, in the case of the cash on delivery option will be made a bank transfer to the account number provided to us.

The refund will always be the amount of the product (not including shipping costs if any).

If you want we put at your disposal our means of shipment for returns with the following costs:

- PuntoPack Spain Peninsular 6 Euros or Balearic Islands 8 Euros (transit 5 to 15 days)

- Courier home collection - 12 Euros (Peninsula) 18 Euros (Balearic Islands) (transit 3 or 4 days)

- GLS Europe - 25 Euros (Except Canary Islands, Ceuta, Melilla, Azores)

If it is the case that you use our return systems these costs will be deducted from the refund issued.

Refunds will always be applied in the same way as the original payment within 3 to 10 days of receipt of the return by Iguana Custom.

Returns from Canary Islands, Ceuta, Melilla, Andorra and Azores

We are sorry to say that we cannot provide preferential options for customs areas such as the Canary Islands, Ceuta, Melilla, Andorra, Azores. In these cases the customer always has to send the goods by their own means making sure that the products always arrive customs free.

Conditions for returning/exchanging a product

- You can not return or exercise the withdrawal, articles made to measure, custom products, products that involve a problem with hygiene, products electroncitos motorcycle, items that indicate on the website that are an express order and warns that can not be returned.

- The product must be in perfect condition and properly packaged, as far as possible with its original packaging and labeling, but the product will suffer a depreciation that will have to assume the customer. The return may not take place in any case if the products supplied were clearly subject to use and provided that the use does not go beyond the mere verification of the good condition and operation of the same. It must not present writings, stickers or packaging tape.

- The product must keep all the accessories with which it has been supplied and are typical of the brand.


The products for sale in IGUANA CUSTOM are covered by the legal guarantee of 2 years from delivery, in accordance with the provisions of the regulations of consumers and users.

The consumer must inform IGUANA CUSTOM of the lack of conformity within two months of becoming aware of it. For any question or request for information, you can contact the IGUANA CUSTOM Customer Service through the contact email:


The fact that a product is marked on the web that it is homologated or that it carries E-mark does not guarantee that it is legal to mount it on the bike, nor that it complies with the regulations of the technical inspection... as it depends on how it is installed, in which vehicle it is installed, who installs it, in which country it is installed, the year of the vehicle, it is the responsibility of the CUSTOMER to ensure the validity of the product, for it has 14 calendar days for the withdrawal of the purchase, After this time IGUANA CUSTOM is not responsible for the possibility that the product can not be carried on the bike legally or the legalization of the same, for more information on the approvals is advisable to contact an engineer or technical inspection companies in your country or your area.

Modification of the general conditions of sale

In case of transfer of the files by transfer of activity to a third party, IGUANA CUSTOM undertakes to inform the user of the website beforehand. IGUANA CUSTOM reserves the right to modify the general conditions of sale. In the event that one of the terms of the general conditions of sale is declared illegal or unenforceable by a court decision, the other provisions shall remain in force.

Jurisdiction and Jurisdiction

These General Conditions are governed by Spanish law. "The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile."